Privacy Policy
This Privacy Policy describes how Swara Sadhana Academy collects, uses, and discloses your personal information when you visit or use our online platform and services.
Data We Collect
We collect personal information you provide directly to us when you use our site or services. This includes:
Personal identifiers: such as your name, email address, telephone number, and postal address when you register, make a purchase, or contact us.
Payment information: details required to process payments for courses and services.
Information you provide in courses or sessions: responses to assignments, vocal recordings, feedback, and other content you share while using our educational services.
Communication information: records of your correspondence with us.
We also automatically collect certain information about your device and usage of our service. This includes:
Technical information: such as IP address, browser type, operating system, and other technical details about your device.
Usage information: details about how you use our site, including pages visited, time spent on pages, links clicked, and your interactions with our content and features.
Information related to your progress: details about courses enrolled, completion status, practice logs (riyaz guidance), and performance preparation activities.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and deliver the services you request, including online vocal training, courses, workshops, personalized feedback, and ear training modules.
- To process your transactions and manage your account.
- To communicate with you about your account, services, and updates.
- To personalize your learning experience and provide tailored content and guidance.
- To improve and optimize our services, platform, and educational materials.
- To ensure the security and integrity of our site and prevent fraudulent activity.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing (as applicable)
We process your personal information based on several legal grounds, including:
- Your consent: where you have given us permission to process your data for a specific purpose.
- Performance of a contract: where processing is necessary to provide the services you have signed up for.
- Compliance with a legal obligation: where we are required by law to process your data.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
Sharing Your Information
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law, in response to a legal process, or to protect the rights, property, or safety of Swara Sadhana Academy, our users, or others. We do not sell your personal information.
Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide the services you have requested and for legitimate business purposes, such as maintaining business records, complying with legal obligations, and resolving disputes. When your information is no longer needed for these purposes, we will securely delete or anonymize it.
Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access: You have the right to request a copy of the personal information we hold about you.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- The right to erasure: You have the right to request that we delete your personal information under certain circumstances.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- The right to object to processing: You have the right to object to our processing of your personal information under certain circumstances.
- The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
- The right to withdraw consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We and our service providers may use cookies and similar tracking technologies to collect information about your browsing activity and usage of our site. Cookies are small data files stored on your device. We use them to operate and improve our service, analyze trends, track user movements, and gather demographic information. You can typically manage your cookie preferences through your browser settings.
Children's Privacy
Our service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without appropriate legal basis, we will take steps to delete such information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post any changes on this page, and the revised policy will be effective when posted. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Swara Sadhana Academy
315
11th Cross Road, HSR Layout,
3rd Floor,
Bengaluru, Karnataka,
560102
India